Support Center

Rveal Support Center

Welcome to the Rveal Support Center, your online user guide on how to get the best experience with all things Rveal. Please visit us here for technical support, troubleshooting, tutorials, frequently asked questions, tips and more. You'll find instruction and information on using all of our products and software. If you can't find what you're looking for, our customer care team is ready to answer any questions or fix any issues you may have. For your convenience, we are available by phone, email, messenger and social networks. Click here to contact us and we'll be more than happy to help.

FEATURED TOPICS

USING RVEAL - VIDEO WALKTHROUGH

Explore the many different features and things you can do on the Rveal Streaming Media Player.

HOW IT WORKS

Find out why Rveal is better, how it works, which programs and content you will get, tech specs and much more.

FREQUENTLY ASKED QUESTIONS (FAQS)

Get answers and help to the most common questions about Rveal.

GENERAL TROUBLESHOOTING

PLAYER & REMOTE

  • - Remote not working properly
  • - Remote not responding on TV
  • Air mouse not aligned or moves uncontrollably
  • Remote not powering box on
  • Box freezing
  • Apps freezing or not working
  • Missing bottom status bar
  • Sound not working
  • Low internet speeds
  • Network communication issues
  • QuickSupport remote access
  • RVEALTV APP

  • Missing RvealTV menu - no movies, TV shows
  • Blue Kodi background
  • Black or blank screen
  • - Can't access the RvealTV App
  • Failed to download
  • Checking for updates
  • Failed to extract or install
  • Updating Kodi 
  • STREAMING ON RVEALTV

  • Buffering
  • Stream not available or working
  • Error messages
  • Stream drops or cuts out
  • Video and sound out of sync
  • Poor quality stream
  • Live programming
  • GETTING STARTED

    RVEAL STREAMING MEDIA PLAYER

  • Initial Setup
  • Connecting to the internet
  • Resizing the screen display
  • Enabling the bottom status bar
  • Setting up date & time
  • Knowing the Home Screen apps
  • Testing your internet speed
  • Exploring the Google Play Store
  • Viewing or closing open apps
  • RVEAL AIR MOUSE REMOTE

  • Initial Setup
  • Using the remote
  • Turning on and off the device

  • RVEALMINI TOUCHPAD REMOTE

  •  - Initial Setup
  • RVEALTV APP

  • - Launching RvealTV App
  • - Updating RvealTV
  • - Updating Kodi
  • STREAMING ON RVEALTV

  • Finding your favorite programs
  • Exploring the different add-ons
  • Pause, exit a stream, audio/video settings
  • Streaming tips
  • Enabling subtitles
  • MOST COMMON QUESTIONS

  • I clicked on the RvealTV App and see a blue Kodi background, not the normal RvealTV menu. It is missing Movies, TV Shows, Live Sports, Live TV, etc. What do I do?
  • - I clicked on the RvealTV app and see a black screen or get bounced-out back to the Home Screen. I can't access the RvealTV App. What do I do?
  • I tried to download an update on the RvealTV App and it says "Failed to Download". What do I do?
  • I clicked on the RvealTV App and it says "Checking for updates…" with a Retry button. I pressed Retry and nothing happens. What do I do?
  • I tried to download an update on the RvealTV App and it says "Failed to Install or Extract". What do I do?
  • I click on movie or TV show episode and it does not work or it says "No Stream Available". What can I do?
  • I click on movie or TV show episode and the stream is constantly buffering or in poor quality. What can I do?
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