Jan 31 2019
If you've tested the internet speed on your smart TV device and it's not fast enough, slower than recommended, lower than other devices on the same network, or seeing Network Communication Error message, then here are a few ways to improve your connection:
- Please make sure the date and time are set to your current location as that might affect your connection.
- To change the date and time select Settings on the Home Screen.
- Select the Other tab.
- Select More Settings.
- Scroll down, and select Date & Time.
- Make sure "Automatic date & time" is checked in. If it is, and the date & time are still incorrect, uncheck "Automatic date & time", manually apply the correct date and time in your location, and recheck in "Automatic date & time".
- Make sure the correct Time Zone is selected for your location.
- Restart your router routinely to refresh the wireless signal and reestablish a stronger connection. With most routers, just unplug the power supply and plug it back in to restart. The newer routers will have a power button.
- If possible, plug your smart TV device to the router directly with an Ethernet cable. A direct, hardwired connection is always the most stable and fastest. When connecting via Ethernet, make sure to go to the Network Settings on your smart TV device and check in the Ethernet option.
- If available, choose and connect to your 5GHz wireless network signal as it will always be faster and more reliable than the standard 2.4GHz. Most internet providers and routers today provide both a 2.4GHz and a 5GHz wireless signal. If you have the 5GHz option when selecting your wireless network on your smart TV device, you should see the same network name but with one ending in 5G. Make sure to choose this one.
- Increase the strength of your internet in any room or desired location using a Wi-Fi extender. If you notice that all of your devices have internet connection issues in the same room or location you want to setup your smart TV device, then it would be best to improve the wireless signal in that area using a Wi-Fi extender or repeater.
- If possible, change the router settings to give your smart TV device more priority and internet strength above the other devices. Some routers rank the connected devices by priority and often put open-source smart TV device at the bottom below phones or computers. Login to your router settings and check to make sure your smart TV device box is given more internet priority.
Keep in mind the further the box is from your router, the bigger the drop in speed. Also if you have multiple devices connected to your router at the same time, it may reduce the speed since its sharing the signal strength.
To learn how to test the internet speed on your smart TV device please click here.
For additional help and instructions, please contact our customer care team here.