All Rveal product accessories like remotes and cables are also tested in the U.S. but come with a 6-month manufacturer warranty. Same conditions apply.
(Note: The full 1-year hassle-free replacement warranty only applies to Rveal players purchased directly from Rveal at regular price with the exception of any daily coupons used. All sale items are covered under the warranty for 6 months.)
Have peace of mind knowing any product you purchase from Rveal is covered under a warranty. If you experience any issue, not to worry as our customer care team is ready to help and provide tech support. Please call or email us with more details and we will attempt to diagnose and troubleshoot the problem first. Although the warranty extends to hardware defects only, most software issues can be quickly resolved by updating to our latest version or visiting the support center for tutorials, FAQs, bug fixes and more. Our warranty obligations are limited to the terms set forth below:
For detailed instructions on how to obtain warranty service for your product, please have your order number ready and contact our customer care team using the information below. In general, you will need to deliver your product in either its original packaging or in equally protective packaging along with a copy of the purchase receipt to the address specified by one of our representatives. Before you deliver your product for warranty service, it is your responsibility to remove any detachable storage media and back up any data, software, or other materials you may have stored or preserved
If you have any questions about our warranty or need help with something, please give us a call at 747.888.3744 or email us at Support@Rveal.com. Thank you.
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