Warranty

WARRANTY INFORMATION
All Rveal players are tested in the U.S. and come with a 1-year limited manufacturer warranty. If we cannot fix it, we'll exchange it. Buy with confidence.

All Rveal product accessories like remotes and cables are also tested in the U.S. but come with a 6-month manufacturer warranty. Same conditions apply.

(Note: The full 1-year hassle-free replacement warranty only applies to Rveal players purchased directly from Rveal at regular price with the exception of any daily coupons used. All sale items are covered under the warranty for 6 months.)

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WARRANTY COVERAGE
Have peace of mind knowing any product you purchase from Rveal is covered under a warranty. If you experience any issue, not to worry as our customer care team is ready to help and provide tech support. Please call or email us with more details and we will attempt to diagnose and troubleshoot the problem first. Although the warranty extends to hardware defects only, most software issues can be quickly resolved by updating to our latest version or visiting the support center for tutorials, FAQs, bug fixes and more. Our warranty obligations are limited to the terms set forth below:

Rveal warrants the player hardware is protected against defects in materials and workmanship for a period of one-year from the date of original retail purchase. If a defect exists, as its option Rveal will (a) repair the product at no charge, using new or refurbished replacement parts or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Rveal's property. This limited warranty applies only to hardware components of the product that are not subject to accident, misuse, neglect, fire or other external causes, alterations, repair, commercial use, or physical and water damage. In simple terms, products with hardware defects not caused by you will be fixed or replaced under the warranty at no charge.
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INSTRUCTIONS
For detailed instructions on how to obtain warranty service for your product, please have your order number ready and contact our customer care team using the information below. In general, you will need to deliver your product in either its original packaging or in equally protective packaging along with a copy of the purchase receipt to the address specified by one of our representatives. Before you deliver your product for warranty service, it is your responsibility to remove any detachable storage media and back up any data, software, or other materials you may have stored or preserved on your product. It is possible that such storage media, data, software or other materials will be destroyed, lost or reformatted during service, and we will not be responsible for any such damage or loss.
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CONTACT 

If you have any questions about our warranty or need help with something, please give us a call at 747.888.3744 or email us at Support@Rveal.com. Thank you.

Copyright © 2017 Rveal, LLC. All rights reserved. Rveal and the Rveal logo are trademarks of Rveal, LLC, registered in the United States.