To our customers,
Here at Rveal, your full satisfaction is our top priority and always will be. We strive to deliver the best experience possible to our customers and create lasting value, starting with quality products and dedicated tech support. Our goal is to provide unmatched streaming at no additional cost and make a difference in the way you watch TV for years to come. As a new and growing company, we may sometimes fall short on these commitments which brings us to the news we'd like to specifically address below. Above all, please know that everything we do is aimed to at making our products and services better and meeting your expectations. With this said, we've made a few big changes and improvements to RvealTV in the last week that we want to share with you and also update you on things that we're still working on, including the Android OS and Kodi upgrade you've been waiting for.
To our early supporters and valued customers who have requested an upgrade to Android 5.1 Lollipop and Kodi 17.5 and have yet to hear back from us, please accept our sincere apologies. We truly thank you for your patience and understanding. Although we're making progress everyday, unfortunately, there have been a few setbacks during the testing and installation of the new Android 5.1 operating system, which is required for Kodi 17 to run. If the system on your Rveal box is Android 4.4 Kitkat or older, it will not be compatible with Kodi 17. Our technicians are working around the clock to get these issues resolved in order to release software that is compatible, stable and outperforms. We are extremely sorry for any frustration or inconvenience this delay has caused, but rest assured, we'll do everything that we can to make it better and improve your streaming experience.
While trying to fix this system upgrade problem, we never stopped improving our custom streaming app, RvealTV, that all of our customers have and use today. As time progressed, we've overhauled the platform and added a number of new sources, add-ons and options that we hope have made it easier, quicker and better to stream whatever you want on RvealTV. Having pushed an automatic update just last week, you may have noticed that Apollo, one of our premium add-ons, now provides all of the content for movies and shows, and CleanStreams, our top choice inside live TV, offers HD channels and a TV guide. Based on the positive feedback we've received since this update, we're confident that these changes will make a real difference when searching for and watching your favorite programs.
To ensure our customers have the top rated and most reliable 3rd-party options on RvealTV, we're always monitoring it and making the necessary enhancements. With the frequent issues these 3rd-party sources on Kodi face, it takes every bit of effort to maintain on a daily basis which is why we're especially excited about this recent update. Both Apollo and CleanStreams has proven to be great alternatives in addition to the other premium add-ons that make streaming on RvealTV much better according to feedback we've received from our customers, regardless of which Kodi or Android version is being used. With this update to RvealTV, we've also included a few Android apps inside the Extras section that give you even more ways to stream your favorite programs. Located inside the Android Apps tab under the Extras section, you can access and explore Showbox, Mobro, Terrarium TV and SwiftStreamz apps directly from the RvealTV menu. Please click here for more info on how to use these extra apps and find the programs you want.
Now that we’ve updated the RvealTV app and use premium sources to power all of the entertainment, it's important to note that every Rveal box and version of Kodi offers the same features and quality of streaming. There is no difference between Kodi 15, 16 or 17, KitKat or Lollipop OS, or any other version when it comes to streaming on RvealTV. Every Rveal box gives you access to the same 3rd-party sources or add-ons and library of content, although the new systems do have some benefits outside the RvealTV app. For this reason we will continue to work non-stop until we complete the system upgrade and make it available to you as soon as possible. We love to see that there is lots of anticipation for Kodi 17 and upgrading your older boxes which we're very committed to making it happen, but there has been several misconceptions on what this actually means and what changes you can expect as a result. This is something we believe is necessary to address so that our customers can have a better understanding of Kodi and ultimately a better overall streaming experience.
Mainly, we'd like go over the most common questions we get about Kodi 17 and the Android 5.1 OS upgrade which are listed below:
- Will it help reduce playback issues like buffering, kick-outs or unavailable content?
- Will it have different 3rd-party add-ons, sources or links to choose from?
- Will it provide more HD content or higher quality streams?
- Is it required to stop the some of playback issues I'm having?
- Is it required for other things to work correctly inside RvealTV?
Unfortunately, the simple answer to all of these questions is no and here's why. When it comes to streaming on RvealTV, there are no advantages of having Kodi 17 and that's because all of the issues mentioned above are related to other factors such as the 3rd-party sources used to provide all of the content for free, internet connection, hardware and more. While the internet speeds can be increased and our hardware can be improved (Rveal 2 coming soon!), we don’t have the same control over the 3rd-party content providers to be able to guarantee that all streams will work flawlessly every time. We truly wish we did. But with RvealTV, our customers will always be up to date and have access to the best and most popular add-ons, sources and options for streaming including premium ones like Apollo or CleanStreams, giving you many ways to find, stream and enjoy whatever you want and in the quality you expect, hopefully. In the world of Kodi, the streaming remains unaffected if you have the RvealTV app. And this is the case whether your Rveal box is running on Kodi 16 and Android 4.4 KitKat or the newer Kodi 17 and Android 5.1 Lollipop. Due to the delays and discussion surrounding Kodi 17, we just wanted inform our customers on the current status and clearly explain the differences between the systems and what to expect from the upgrade.
At this point, you may be asking if the upgrade does not improve the actual streaming, then what are the advantages and why is it recommended in the Kodi community. Though nothing changes on RvealTV right now, having the latest version of Kodi and Android 5.1 OS may offer more compatibility in the future with 3rd-party sources or apps and other firmware benefits like a newly designed interface and a bigger selection of languages to choose from inside Settings. Please know that we always strive to make sure that you have the newest features and best experience with all things Rveal and we will never steer away from this purpose. We will keep working to resolve the system upgrade as soon as possible but there is no exact timeline on when it will be ready because if released prematurely it can do more harm than good to your Rveal player. As this continues to be one of our top priorities, it's also very important for us to put priority on things that will give you the best product, customer service and TV streaming today, starting with the most recent update on RvealTV and expanding our tech support team and resources in the days ahead. With the changes and improvements we've already made and will continue to make, we genuinely feel and know that your experience will only get better. No matter what, we’re committed to all of it. Once we fix the issues with the system upgrade or have more news, we'll let you know immediately.
Thank you for all of the feedback and encouragement you've given us, it's what keeps us moving forward and improving everyday. Your ongoing business and support has been greatly appreciated by every team member here at Rveal.
If you'd like more info or have any questions or requests, please feel free to contact us and we'll be more than happy to help.
The Rveal Team