Support

Exploring Extras

Oct 10 2016

Watch the video below for a quick walk-through explaining the benefits of exploring the additional sources and add-ons available within the main Extras category and the Video Add-Ons submenu tab.              CONTACT US             For additional help and instructions, please contact our customer care team here.

Read More

RvealTV Walk-Through | Player + Mini Touchpad

Oct 05 2016

Watch the video below for a quick walk-through explaining how to use the Rveal Streaming Media Player, Rveal Mini Touchpad Remote and the RvealTV app to get the most out of the products and the best streaming experience possible.              CONTACT US          For additional help and instructions, please contact our customer care team here.

Read More

Air Mouse is Not Aligned or Moves Uncontrollably

Aug 22 2016

To better understand the troubleshooting we provide for the Rveal Air Mouse Remote, please click on the link below to reference the user guide which shows the initial setup and a diagram labeling the main buttons and functions: Rveal Air Mouse Remote | User Guide If your remote is malfunctioning, moving uncontrollably or not responding on the TV, please check these initial steps first before going to the troubleshooting methods below: - Make sure the Rveal box is powered on with a blue light on top. - Make sure 2 x AAA batteries are correctly inserted into the back of the remote....

Read More

Air Mouse Remote is Not Responding on the TV

Aug 22 2016

To better understand the troubleshooting we provide for the Rveal Air Mouse Remote, please click on the link below to reference the user guide which shows the initial setup and a diagram labeling the main buttons and functions: Rveal Air Mouse Remote | User Guide If your remote is malfunctioning, moving uncontrollably or not responding on the TV, please check these initial steps first before going to the troubleshooting methods below: - Make sure the Rveal box is powered on with a blue light on top. - Make sure 2 x AAA batteries are correctly inserted into the back of the remote. -...

Read More

Air Mouse Remote Troubleshooting

Aug 18 2016

To better understand the troubleshooting we provide for the Rveal Air Mouse Remote, please click on the link below to reference the user guide which shows the initial setup and a diagram labeling the main buttons and functions: Rveal Air Mouse Remote | User Guide If your remote is malfunctioning, moving uncontrollably or not responding on the TV, please check these initial steps first before going to the troubleshooting methods below: - Make sure the Rveal box is powered on with a blue light on top. - Make sure 2 x AAA batteries are correctly inserted into the back of the remote. -...

Read More

Updating New RvealTV Application

Aug 05 2016

Watch the video or read the instructions below on how to manually update the New RvealTV app if you experience regular issues when browsing and streaming on the Rveal TV Box. Some of these issues may be constant buffering, broken stream links, error messages and overall slower performance. Similar to updating an app on your smart phone, this process only takes a few minutes to complete. We recommend doing it routinely to ensure a better streaming experience on RvealTV as bugs/glitches are fixed and enhancements are made on a frequent basis. Our team monitors the platform daily and only release mandatory updates when it's necessary for major...

Read More

Getting Started | Rveal Mini Touchpad Remote

Getting Started | Rveal Mini Touchpad Remote

Jul 20 2016

Take control of your TV with the upgraded Rveal Mini Touchpad Remote & Keyboard. Featuring a wireless mouse touchpad and keyboard, you can navigate and search across unlimited entertainment and thousands of apps on the Rveal Streaming Media Player in just a few clicks.  Please take a look at the user guide below to get started and learn the basic functions on operating and troubleshooting the remote.

Read More

Using the Audio/Video Settings, and Playback Functions During Streams

May 11 2016

Watch the video below for a quick walkthrough explaining how to access and use the audio/video settings, and playback functions during streams on the RvealTV platform.                 CONTACT US          For additional help and instructions, please contact our customer care team here.

Read More

How to Connect to the Internet

May 11 2016

Watch the video below for a quick walkthrough explaining how to connect the Rveal Streaming Media Player to the Internet.               CONTACT US          For additional help and instructions, please contact our customer care team here.  

Read More

Ways to Download/Update Kodi

May 10 2016

Watch the video below to learn how to install or update Kodi through the Google Play Store. Here are step-by-step instructions on how to install or update Kodi through the Google Play Store: - Select the Google Play Store App (Fourth app from the left that looks like a white bag) on the Home Screen. - If not logged in, select Existing if you already have a Gmail account to log in with, or select New to create one. - Inside the Google Play Store search for Kodi. - Select Kodi from the app options that appear. - Select Install...

Read More

Sound Not In Sync With Video

May 10 2016

Here are step-by-step instructions on how to adjust the audio for streams if it is out of sync:   - During a movie or TV show enable the Audio/Video Settings Bar at the top by pressing OK on your remote or by moving the Air Mouse. - Select the Audio Settings button (It's second one from the far left with a Speaker icon inside it) on the Audio/Video Settings Bar. - Select Audio offset. Within here you can select the timing and realign the audio to the steam.           CONTACT US          For...

Read More

RvealTV Walk-Through | Player + Air Mouse

May 05 2016

Watch the video below for a quick walk-through explaining how to use the Rveal Streaming Media Player, Rveal Air Mouse Remote and the RvealTV app to get the most out of the products and the best streaming experience possible.           CONTACT US          For additional help and instructions, please contact our customer care team here.

Read More

Sound/Volume Troubleshooting

May 03 2016

Here are step-by-step instruction on how to troubleshoot the sound of your device: - Attempt to put the volume up on both the device, and your TV to see if that re-enables the sound - If the sound is still not working following that, unplug the power supply and HDMI cable from the device, power the TV off, plug the power supply and HDMI back into the device, and power both the TV and the device back on. - If the sound is still not working following that, select Settings on the Home Screen, select the Advanced tab, scroll down...

Read More

Box Freezing Up

May 03 2016

Like with most electronics, a simple restart of the device normally fixes freezing or glitches on the system. Just unplug the Power Supply, wait a few seconds, plug it back in, and press the Power Button on the device itself to turn it on. Once the start up is completed, you will see the Home Screen.             CONTACT US          For additional help and instructions, please contact our customer care team here.

Read More

Upgraded Remote Wouldn't Power On the Device

May 03 2016

While the upgraded Rveal Air Mouse Remote provides advanced typing and navigating features, unfortunately, it can only power off the device with the current firmware. The included basic stock remote has the ability to do both - turn on and off. However, most of our customers just leave the device on like a cell phone or cable box. This way you can come back to the previous screen you were last on quickly and easily. We do apologize for any inconvenience and hope to have this resolved with a future firmware update.             CONTACT US    ...

Read More

Setting Up Favorites or Saving Programs

Apr 29 2016

Here are step-by-step instructions on how to add Favorites to you RvealTV main interface:> Select System inside RvealTV.> Select Appearance.> Select Skin.> Select - Settings.> Select Home window.> Select Setup the Aeon Nox main menu.> Scroll down and select Favorites.> Check in Enable at the top.   This will make Favorites a category on the main interface of your RvealTV App. To add content to your Favorite, press the Menu Button on your remote when selecting the content, and select  "Add to favorites" from the menu  that appears. NOTE: You cannot favorite Movies or TV Shows from Exodus or SALTS....

Read More

System Audio Configuration/RvealTV Audio Configuration/Dolby Digital Setup

Mar 30 2016

Here are step-by-step instructions on how to configure your Digital Audio Output: > Select Settings on the Home scree. > Select the Advanced tab. > Scroll down and select Digital Audio Output. > Select PCM for default audio passthrough settings, SPDIF Passthrough for SPID (Optical Cable) audio passthrough, or HDMI passthrough for HDMI audio passthrough.   If you've connected via an SPDIF cable to a Dolby Digital capable system, and have selected SPDIF Passthrough inside Settings you can now activate the Dolby Digital sound through our RvealTV platform.   Here are step-by-step instructions on how to activate Dolby Digital Settings...

Read More

We're Here To Help

We're Here To Help

Sep 21 2015

Welcome to our Support Center, your online user guide on how to get the best experience with Rveal. Please visit us here for technical support, including software updates, bug fixes, tutorials, how-to's, frequently asked questions, and more. You'll find instruction and information on everything Rveal.  If you can't find what you're looking for, our customer care team is ready to help answer any questions or solve any issues you may have. For your convenience, we are available by email, phone, messenger, and social networks. Click here to go to the contact page.  

Read More

Exploring and Adding Different Add-Ons

Apr 29 2016

There are plenty of different add-ons available to explore and add to your platform. To simplify the process, we've provide you with an easy-to-use tool that has the most current popular add-on available and makes them easy to install.   Here are step-by-step instructions on how to access the Add-on Installer add-on inside RvealTV:   - Select Extras inside RvealTV. - Scroll down and select Add-on Installer. - Select a category. - Select the add-on you would like to install. - Select the add-on inside, and press Install. - Once the add-on installs you will get a message saying "Success". Press...

Read More

Getting to Know the Home Screen

Getting to Know the Home Screen

Apr 29 2016

An introduction to the Home Screen and all of it the apps and features: RvealTV - The RvealTV App is where you will enjoy an unlimited library of entertainment from movies, to TV shows, to live sports.      YouTube - Explore the millions of videos available in the YouTube  library.     Google Chrome Web Browser - Explore the World Wide Web and visit your favorite websites on the Google Chrome Web Browser.     Google Play Store - Explore the millions of applications made available on the Google Play Store a and download your favorites.     All...

Read More

Low Internet Speeds

Apr 29 2016

If you've tested the internet speed on the Rveal box and it's not fast enough, slower than recommended or lower than other devices on the same network, here are a few ways to improve your connection:   - Restart your router routinely to refresh the wireless signal and reestablish a stronger connection. With most routers, just unplug the power supply and plug it back in to restart. The newer routers will have a power button. - If possible, plug the Rveal box to the router directly with an Ethernet cable. A direct, hardwired connection is always the most stable and...

Read More

Stuck on Checking for Updates - RvealTV App

Apr 29 2016

If you clicked on the RvealTV App (R icon), but only see the "Checking for updates…" message and a Retry Button, then the Rveal TV Box may not be connected to the internet or is having issues establishing a strong enough connection to your network.   Please go back to the Home Screen and click on Settings to make sure you're connected to the internet. If you are, it should show Wi-Fi or Ethernet connected with an IP Address. If you do not see this, please choose Wi-Fi for wireless or Ethernet for hardwired and connect. Once you successfully connect...

Read More

Poor Quality Streams

Apr 29 2016

If you choose a stream and its in bad quality, here is some info and things to know to get a better streaming experience. With most programs on RvealTV, you can usually find a different stream in higher quality.   Although we use the best 3rd-party sources/add-ons available on the web to power all of the content on RvealTV for free, sometimes the program you want to watch is just not available in high quality. Remember, we do not control the content or provide the streams but only aim to locate the highest quality videos for every section (Movies, TV...

Read More

Live TV

Apr 29 2016

If you're having issues watching live channels, news or sports, please read below for more info and ways to get the best streaming experience. On RvealTV, you have many options to watch the same program, both live and on-demand, ensuring you always have a way to enjoy your favorite entertainment. As for the live channels, we power this section with the most popular and top rated sources available online for free. Although our team monitors the platform daily and uses the best 3rd-party sources/add-ons for live programming, sometimes you may encounter issues such as buffering, poor quality, broken links, error...

Read More

Buffering

Apr 29 2016

To understand the most common reasons for buffering and how to reduce it, please read below for more info and things to know.   Buffering can be due to many reasons not related to the performance of the Rveal box such as slow internet speeds, 3rd-party stream quality, time of day, overcrowding on the server and many others. It is important to understand that while we use the best 3rd-party sources and add-ons available on the web to power the content on RvealTV for free, sometimes you may still encounter buffering issues when streaming.   The biggest factors that contribute to...

Read More

Failed to Download - RvealTV App

Apr 29 2016

If you're connected to the internet  and attempt to download the latest update on the RvealTV App (R icon), but get a "Failed to Download" error message, please follow the steps below to resolve the issue and activate RvealTV: - Select the All Apps icon (circle with 6 dots inside) which is in the center of the row of apps across the bottom. - Select Kodi and wait for it to fully load until it reaches the blue interface/background. - Exit back to the Home Screen (press the Home Button on remote). - Select the File Manager app (yellow folder...

Read More

Error Messages - Cache is Full/Check the Log

Apr 29 2016

Running into messages such as “One or more item failed to connect. Check the log for more information about this message.” or "Cache is Full" indicates that the source selected is currently unavailable and cannot be connected to, or is temporarily weak. If this occurs, attempt that same source at a later time, or simply select an alternative source to play that same program. These programs are being uploaded to the web by 3rd party developers and are out of our control. We located and provide you with the best avenues made available on the Web.        ...

Read More

Adding Closed Captioning

Mar 29 2016

Here are the step-by-step instructions on how to activate Closed Captioning on the RvealTV App:   - During a movie or TV show enable the Audio/Video Settings bar at the top by pressing OK on your remote or by moving the Air Mouse. - Select the Closed Caption button (It's on the far right with a Word Bubble icon inside it) on the Audio/Video Settings Bar. - Select one of the locations provided and it will be added to the stream automatically.   If above method didn't work, you can also attempt to activate the Closed Caption feature for the main...

Read More

Performing a Factory Data Reset

Mar 29 2016

Here are the step-by-step instructions on how to perform a Factory Data Reset: > Select Settings on the Home Screen. > Select the Other tab. > Select More Settings. > Scroll down and select Backup & Reset. > Select Factory Data Reset. > Select Reset MBX. > Select Erase Everything. > Once you do that it will go into the rebooting phase. > Once rebooting is completed you will get to the introduction and it will walk you through the basic setup.   Following the Factory Data Reset wait until all of your stock applications are reinstalled. You can see...

Read More

Troubleshooting and re-pairing your upgraded Rveal Air Mouse Remote

Mar 29 2016

Instructions for troubleshooting your upgraded Rveal Air Mouse Remote: - Make sure the USB receiver is connected to one of the USB ports on the Rveal Streaming Media Player and not into another device. - If you press a button and a light doesn’t turn on at the top of the upgraded remote, attempt to take the batteries out and reinsert them, or replace them with new ones. - If the light turns on at the top of the remote and is red, press the TV button at the bottom of the remote. If the light turns green following that...

Read More

Page 1 of 2